Customer Care Execitive, Customer Service Associate, International BPO
JobsCafe.com
Experience : 0 - 2 Years
Location : Pune
Education : UG - B.A - Any Specialization,B.Arch - Architecture,B.B.A -
Management,B.Com - Commerce,B.Pharma - Pharmacy,B.Sc - Any Specialization,BCA -
Computers,Diploma - Any Specialization,Other Graduate - Any Specialization
PG - Post Graduation Not Required
Industry Type : BPO/ITES
Functional Area : ITES/BPO/KPO, Customer Service, Ops.
Job Description
Venue
TECHMAHINDRA,
GIGASPACE,
VIMAN NAGAR,
GAMMA Building,
5th Floor.
This is a Semi Voice Process.
FRESHERS ARE WELCOME FOR THIS PROCESS.
DATE: 19,20,21,22,23,24.........05 Dec'09
Time: 1000 am - 0400 pm.
Qualification: All Graduates except for Engineering/MCA/MBA/MCM are allowed
Experience - Freshers - 2 years experience.
Job Description:
Answer customer queries and requests, relating to respective product or services.
Maintain documentation on customer accounts.
Abide by Compliance and Quality guidelines set by the Company.
Be courteous towards Customers
Escalate Issues as per guidelines
Reporting to the team leader for day-to-day functioning
Desired Candidate Profile
• Good English language skills specifically written
• Customer orientation
• Achievement orientation
• Computer literate
• Decision making ability
• High Stress tolerance
• Emotional stability
• Creativity
• Proactive team player
• Good listener
• Openness to change
• Attention to detail
• Well-developed interpersonal skills
• Empathetic
Keywords : international bpo, call centre executive, backoffice, non voice, customer
care executive, customer service associate, bpo, fresher
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